What We Do Best

Practice Information

Practice Information

Patient Feedback And Complaints

We encourage your feedback at this practice, either verbally or in writing. If you think we can improve or you are pleased with the service you have been provided, please let us know. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). Their service is free, confidential and impartial. To lodge a complaint with the HCC:
  • fill out a complaint form at hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm

After Hours & Emergency Care

When we are closed and you require urgent after-hours care, contact: Capstone Medical Centre on 9868 2222 and follow the instructions.
The closest emergency departments are:

Private: Epworth Hospital

Address: 89 Bridge Rd, Richmond VIC 3121

Hours: Open 24 hours
Emergency department: Open 24 hours
Phone: (03) 9426 6666

Public: Alfred Hospital

Address: 55 Commercial Rd, Melbourne VIC 3004

Hours: Open 24 hours
Emergency department: Open 24 hours
Phone: (03) 9076 2000


This is a brief description of our services, please discuss your needs with your GP.

Our services include:

Home Visits

Home Visits can be provided by mutual agreement between you and your GP. Patients who have concerns about their immediate health should call an ambulance for emergency treatment.

Our Clinical Team is available during normal surgery hours for emergency advice. Our Team are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages will be returned at a time that is allocated for the doctors to do so.

We are a private General Practice and our current fees are displayed at our reception desk and on our website. These fees are updated annually.

General Medical appointments will be mixed bill except for all Children 15 years and under and patients who hold an Age, Disability Pension or DVA card. A discounted rate is available to all other government concession card holders.

 We do not offer bulk billing

 Treatment Room Services may incur a fee. All fees will be advised to the patient prior to services being rendered and are expected to be paid in full at the time of your appointment.

For your convenience you can make a claim directly to Medicare at the time of payment. Refunds are issued by Medicare directly via EFT using your Debit Card.

Patient Privacy

This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available for authorised members of our team to comply with the Privacy Act.