What We Do Best
Practice Information
Practice Information
Patient Feedback And Complaints
- fill out a complaint form at hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm
After Hours & Emergency Care
- IN AN EMERGENCY – DIAL 000
When we are closed and you require urgent after-hours care, contact: Capstone Medical Centre on 9868 2222 and follow the instructions.
The closest emergency departments are:
Private: Epworth Hospital
Address: 89 Bridge Rd, Richmond VIC 3121
Hours: Open 24 hours
Emergency department: Open 24 hours
Phone: (03) 9426 6666
Public: Alfred Hospital
Address: 55 Commercial Rd, Melbourne VIC 3004
Hours: Open 24 hours
Emergency department: Open 24 hours
Phone: (03) 9076 2000
Services
This is a brief description of our services, please discuss your needs with your GP.
Our services include:
Home Visits
Home Visits can be provided by mutual agreement between you and your GP. Patients who have concerns about their immediate health should call an ambulance for emergency treatment.
Our Clinical Team is available during normal surgery hours for emergency advice. Our Team are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages will be returned at a time that is allocated for the doctors to do so.
We are a private General Practice and our current fees are displayed at our reception desk and on our website. These fees are updated annually.
General Medical appointments will be mixed bill except for all Children 15 years and under and patients who hold an Age, Disability Pension or DVA card. A discounted rate is available to all other government concession card holders.
We do not offer bulk billing
Treatment Room Services may incur a fee. All fees will be advised to the patient prior to services being rendered and are expected to be paid in full at the time of your appointment.
For your convenience you can make a claim directly to Medicare at the time of payment. Refunds are issued by Medicare directly via EFT using your Debit Card.
Patient Privacy
This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available for authorised members of our team to comply with the Privacy Act.