Privacy Policy
- Privacy Policy
Capstone Medical Centre Southbank is committed to protecting your privacy and the confidentiality of your personal information. This policy explains how we collect, use, store, and disclose your information in compliance with the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth).
- 1. Collection of Personal Information
We collect personal and health information only where necessary to provide safe and effective medical care. This may include your name, date of birth, contact details, medical history, current medications, allergies, and billing details.
- 2. Use of Personal Information
Your information is used for:
- Diagnosis and treatment of medical conditions
- Communication with specialists, pathology, and imaging providers (where necessary)
- Medicare and private health fund billing
- Compliance with legal and regulatory obligations (including TGA reporting requirements)
- 3. Disclosure of Personal Information
We will not share your information without your consent, except where required or authorised by law (e.g., in a medical emergency or for public health reporting).
- 4. Storage and Security
All information is stored securely in electronic medical records with restricted access. Our systems meet industry standards for encryption and data security.
- 5. Access and Correction
You may request access to your medical record and ask for corrections where necessary. Requests can be made in writing to our practice manager.
- 6. Complaints
If you believe your privacy has been breached, you can contact our Practice Manager at admin@capstonemed.com.au or phone 03 9686 2222. If unresolved, complaints can be escalated to the Office of the Health Complaints Commissioner (Vic).