Capstone Medical Centre Southbank is committed to protecting your privacy and the confidentiality of your personal information. This policy explains how we collect, use, store, and disclose your information in compliance with the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth).
We collect personal and health information only where necessary to provide safe and effective medical care. This may include your name, date of birth, contact details, medical history, current medications, allergies, and billing details.
Your information is used for:
We will not share your information without your consent, except where required or authorised by law (e.g., in a medical emergency or for public health reporting).
All information is stored securely in electronic medical records with restricted access. Our systems meet industry standards for encryption and data security.
You may request access to your medical record and ask for corrections where necessary. Requests can be made in writing to our practice manager.
If you believe your privacy has been breached, you can contact our Practice Manager at admin@capstonemed.com.au or phone 03 9686 2222. If unresolved, complaints can be escalated to the Office of the Health Complaints Commissioner (Vic).
